Right of withdrawal

As a consumer (any natural person who concludes a legal transaction for purposes that cannot be assigned to either that person’s commercial or self-employed activity) you have the following statutory right to withdraw from the contract. If you are a business person within the meaning of Section 14 German Civil Code [Bürgerliches Gesetzbuch (BGB)] and you are carrying out your commercial or self-employed activity at the time you conclude the contract, this right of withdrawal does not apply:

Instructions on withdrawal

Right of withdrawal:
You have the right to withdraw from this contract within fourteen (14) days without giving any reason.

The withdrawal period will expire after fourteen (14) days from the day on which you or a third party, other than the carrier, indicated by you takes physical possession of the goods. To exercise the right of withdrawal, you must inform us

pjur goup Luxembourg S.A.
87, Esplanade de la Mosselle
6637 Wasserbillig/Luxemburg
Phone: +352 74 89 89
Fax: +352 74 89 90
E-mail: info@pjur.com

of your decision to withdraw from this contract by submitting an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form though this is not obligatory. To meet the withdrawal deadline, all you need to do is to send your notice concerning your wish to exercise your right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we will refund to you all payments we have received from you, including the costs of delivery (with the exception of any additional costs resulting from you choosing a type of delivery that deviates from the least expensive type of standard delivery offered by us), immediately and no later than fourteen (14) days from the day on which we are informed about your decision to withdraw from this contract. We will refund the amount using the same means of payment as you used for the initial transaction, unless another form of payment is expressly agreed with you; under no circumstances will you incur any fees as a result of this refund. We may withhold a refund until you have returned the goods to us or you can provide proof that you have returned the goods, whichever comes first. You must return or hand over the goods to us immediately and no later than fourteen (14) days from the day on which you inform us that you are withdrawing from this contract. The deadline is met if you return the goods before the period of fourteen (14) days has expired.

On request you will get a free return slip, we will bear the costs of return.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

The withdrawal does not exist for delivery of sealed goods due to health protection and hygiene because they are not suitable for return delivery if the seal was removed after shipment.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

    • To: 
      pjur group Luxembourg S.A.,
      87, Esplanade de la Moselle,
      6637 Wasserbillig,
      Phone: +352 74 89 89,
      Fax: +352 74 89 90,
      E-mail: info@pjur.com.
    • I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service*
    • Ordered on (*)/received on (*)
    • Name of consumer(s)
    • Address of consumer(s)
    • Signature of consumer(s) (only if submitting this form as a printout on paper)
    • Date
    • (*) Delete as appropriate.